Privacy Policy

Effective Date: March 27, 2026 | Last Updated: March 27, 2026

1. Introduction

Zedlav (“we,” “us,” or “our”) operates zedlav.ai and provides AI-powered digital marketing, web development, and AI operations services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage our services.

2. Information We Collect

2.1 Information You Provide Directly

Contact forms: Name, email address, company name, and message content
Email correspondence: Information you share through direct email communication
Service engagement: Details provided during onboarding and project delivery

2.2 Information Collected Automatically

GA4 Analytics: Pages visited, session duration, device type, and approximate geographic location
Server logs: IP addresses and browser information collected via Cloudflare

2.3 Information We Do Not Collect

Payment card information: All payment processing is handled by third-party providers
Children’s information: We do not knowingly collect data from minors

3. How We Use Your Information

We use the information we collect for the following purposes:

Service delivery and project execution
Website improvement and user experience optimization
Analytics and performance monitoring
Security and fraud prevention
Legal compliance and regulatory obligations

4. AI Processing

Our AI-powered services process data under the following principles:

Stateless processing: AI interactions are processed without retaining personal data between sessions
No training on client data: Your data is never used to train AI models
Operational learning: We learn from sanitized, anonymized patterns only to improve service quality
Model-agnostic: We employ multiple AI providers and are not dependent on any single model
Human oversight: All AI outputs are subject to human review and validation

5. Third-Party Services

We use the following third-party services that may collect or process your data:

Service	Purpose
Google Analytics 4 (GA4)	Website analytics and visitor insights
Cloudflare	CDN, security, and performance optimization
Contact Form 7	Contact form submissions
AI Model Providers	AI-powered service delivery

We do not sell or trade your personal information to any third party.

6. Data Retention

Data Type	Retention Period
Contact form submissions	As needed for service delivery, plus a reasonable period thereafter
Analytics data	14 months (GA4 default retention)
Service records	As required by applicable legal and regulatory obligations
Server logs	Up to 12 months

7. Security

We implement reasonable security measures to protect your personal information, including:

TLS/SSL encryption for all data in transit
Access controls and authentication mechanisms
Cloudflare security and DDoS protection

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Objection: Object to certain processing of your data
Portability: Request your data in a structured, machine-readable format

Philippine Data Privacy Act (RA 10173)

If you are a Philippine resident, you have rights under the Data Privacy Act of 2012, including the right to be informed, to access, to object, to erasure and blocking, to damages, and to file a complaint with the National Privacy Commission.

GDPR (EEA/UK Residents)

If you are located in the European Economic Area or the United Kingdom, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local supervisory authority.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. International Transfers

Zedlav is based in the Philippines. Your information may be transferred to, stored, and processed in jurisdictions outside your country of residence. By using our services, you acknowledge that your data may be transferred internationally.

10. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us at [email protected] and we will promptly delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes, we will provide reasonable notice through our website or other communication channels.

12. Contact

If you have any questions about this Privacy Policy or our data practices, contact us at:

[email protected]