Privacy Policy
Effective Date: March 27, 2026 | Last Updated: March 27, 2026
1. Introduction
Zedlav (“we,” “us,” or “our”) operates zedlav.ai and provides AI-powered digital marketing, web development, and AI operations services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage our services.
2. Information We Collect
2.1 Information You Provide Directly
- Contact forms: Name, email address, company name, and message content
- Email correspondence: Information you share through direct email communication
- Service engagement: Details provided during onboarding and project delivery
2.2 Information Collected Automatically
- GA4 Analytics: Pages visited, session duration, device type, and approximate geographic location
- Server logs: IP addresses and browser information collected via Cloudflare
2.3 Information We Do Not Collect
- Payment card information: All payment processing is handled by third-party providers
- Children’s information: We do not knowingly collect data from minors
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery and project execution
- Website improvement and user experience optimization
- Analytics and performance monitoring
- Security and fraud prevention
- Legal compliance and regulatory obligations
4. AI Processing
Our AI-powered services process data under the following principles:
- Stateless processing: AI interactions are processed without retaining personal data between sessions
- No training on client data: Your data is never used to train AI models
- Operational learning: We learn from sanitized, anonymized patterns only to improve service quality
- Model-agnostic: We employ multiple AI providers and are not dependent on any single model
- Human oversight: All AI outputs are subject to human review and validation
5. Third-Party Services
We use the following third-party services that may collect or process your data:
| Service | Purpose |
|---|---|
| Google Analytics 4 (GA4) | Website analytics and visitor insights |
| Cloudflare | CDN, security, and performance optimization |
| Contact Form 7 | Contact form submissions |
| AI Model Providers | AI-powered service delivery |
We do not sell or trade your personal information to any third party.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Contact form submissions | As needed for service delivery, plus a reasonable period thereafter |
| Analytics data | 14 months (GA4 default retention) |
| Service records | As required by applicable legal and regulatory obligations |
| Server logs | Up to 12 months |
7. Security
We implement reasonable security measures to protect your personal information, including:
- TLS/SSL encryption for all data in transit
- Access controls and authentication mechanisms
- Cloudflare security and DDoS protection
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Objection: Object to certain processing of your data
- Portability: Request your data in a structured, machine-readable format
Philippine Data Privacy Act (RA 10173)
If you are a Philippine resident, you have rights under the Data Privacy Act of 2012, including the right to be informed, to access, to object, to erasure and blocking, to damages, and to file a complaint with the National Privacy Commission.
GDPR (EEA/UK Residents)
If you are located in the European Economic Area or the United Kingdom, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, contact us at sales@zedlav.ai. We will respond within 30 days.
9. International Transfers
Zedlav is based in the Philippines. Your information may be transferred to, stored, and processed in jurisdictions outside your country of residence. By using our services, you acknowledge that your data may be transferred internationally.
10. Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us at sales@zedlav.ai and we will promptly delete the information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes, we will provide reasonable notice through our website or other communication channels.
12. Contact
If you have any questions about this Privacy Policy or our data practices, contact us at: