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Terms of Service

Terms of Service

Effective Date: March 27, 2026  |  Last Updated: March 27, 2026

1. Acceptance of Terms

By accessing or using zedlav.ai or any services provided by Zedlav (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, do not access or use our services.

Service-specific agreements entered into between Zedlav and clients will supplement these Terms. In the event of a conflict, the service-specific agreement shall prevail.

2. Services

Zedlav provides the following services:

  • Digital Marketing: Strategy, execution, and analytics for digital campaigns
  • Web Development: Design, development, and maintenance of web properties
  • AI Operations (Zed): AI-powered operational tools and automation services

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding agreements
  • If acting on behalf of an organization, have the authority to bind that organization to these Terms

4. User Responsibilities

You agree to:

  • Provide accurate and complete information when using our services
  • Comply with all applicable laws and regulations
  • Not attempt unauthorized access to our systems, networks, or data
  • Not reverse engineer, decompile, or disassemble any part of our services
  • Cooperate with reasonable requests related to service delivery

5. Intellectual Property

5.1 Zedlav IP

All intellectual property rights in our website, platform, tools, methodologies, and pre-existing materials remain the exclusive property of Zedlav. Nothing in these Terms transfers ownership of Zedlav IP to you.

5.2 Client Content

You retain ownership of all content you provide to us. By engaging our services, you grant us a limited, non-exclusive license to use your content solely for the purpose of delivering the agreed-upon services.

5.3 Deliverables

Upon full payment, deliverables created specifically for you are assigned to you, excluding any pre-existing Zedlav intellectual property incorporated therein. Pre-existing Zedlav IP is licensed to you on a non-exclusive basis for the intended purpose.

6. AI-Specific Terms

6.1 Nature of AI Services

  • AI outputs are advisory in nature and do not constitute professional advice
  • We do not guarantee the accuracy, completeness, or reliability of AI-generated content
  • All AI outputs are subject to human oversight and review
  • Our AI services are model-agnostic; we may change underlying models at our discretion

6.2 Data Handling

  • AI processing is stateless — data is not retained between sessions
  • Your data is never used to train AI models

6.3 AI Limitations

AI technology is evolving. Outputs may contain errors or inaccuracies. You should exercise independent judgment and not rely solely on AI-generated content for critical decisions.

7. Service Availability

7.1 Early Access

Features or services designated as “early access,” “beta,” or “preview” are provided on an as-is basis without warranties of any kind.

7.2 Uptime

We use reasonable efforts to maintain service availability but do not guarantee uninterrupted access.

7.3 SLA

No service level agreement (SLA) applies unless separately agreed upon in writing.

8. Fees and Payment

Fees for our services are as set forth in the applicable service agreement. Unless otherwise agreed:

  • Payment terms are net 30 days from invoice date
  • Late payments may accrue interest at the maximum rate permitted by law
  • We reserve the right to suspend services for overdue accounts

9. Limitation of Liability

9.1 Disclaimer of Warranties

Our services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation of Damages

To the maximum extent permitted by law, Zedlav shall not be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of cause of action. Our total aggregate liability shall not exceed the fees paid by you to Zedlav in the twelve (12) months preceding the claim.

9.3 Exceptions

Nothing in these Terms excludes or limits liability for gross negligence, fraud, or any liability that cannot be excluded or limited under applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Zedlav and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from:

  • Your misuse of our services
  • Your violation of these Terms or applicable law
  • Content you provide that infringes any third-party rights

11. Termination

Termination by You

You may stop using our services at any time. Termination of specific service agreements is governed by the terms of that agreement.

Termination by Us

We may suspend or terminate your access with or without cause, with reasonable notice where practicable.

Effect of Termination

Upon termination, all outstanding fees become immediately due. Provisions that by their nature should survive termination (including IP, liability, indemnification, and dispute resolution) shall remain in effect.

12. Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines.

Informal Resolution

Before initiating formal proceedings, both parties agree to attempt informal resolution in good faith for a period of thirty (30) days from written notice of the dispute.

Arbitration

If informal resolution fails, disputes shall be resolved by binding arbitration administered by the Philippine Dispute Resolution Center, Inc. (PDRCI) in Metro Manila, Philippines. For international clients, arbitration may be conducted under ICC or SIAC rules at the election of either party.

Class Action Waiver

All disputes must be brought in an individual capacity. You waive any right to participate in a class action, collective action, or representative proceeding.

13. General Provisions

  • Entire Agreement: These Terms, together with any service-specific agreements, constitute the entire agreement between you and Zedlav.
  • Severability: If any provision is found unenforceable, the remaining provisions continue in full force and effect.
  • Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms at our discretion.
  • Force Majeure: Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

15. Contact

If you have any questions about these Terms, contact us at:

sales@zedlav.ai